Legal & Privacy
Privacy Policy
How we protect your personal information and respect your privacy rights.
Last Updated: 27/08/2026
The Canadian Spine Institute ("we," "us") is committed to protecting the privacy of your personal information. This policy explains what we collect, how we use it, and your rights under applicable Canadian and Quebec privacy laws (PIPEDA and Quebec Law 25).
Information We Collect
This policy applies to information collected through our website. We collect:
- Information you voluntarily provide via our contact form or appointment request (such as name, email, phone number, and your message)
- Website usage data (IP address, browser type, cookies, pages visited)
Note: Information collected during your medical care at our clinic (medical history, diagnostic imaging, treatments, etc.) is governed separately by our clinical confidentiality practices and applicable healthcare regulations.
How We Use Your Information
We use the information collected through our website to:
- Respond to your inquiries
- Process appointment requests
- Improve our website functionality
- Meet legal obligations
We do not sell personal information.
Sharing of Information
Information submitted via our website may be shared with our administrative team to respond to your request, and with service providers who help us operate the website (under confidentiality agreements). We do not sell personal information.
Your Rights
You have the right to access, correct, or request deletion of your personal information as well as withdraw consent.
Security and Retention
We implement reasonable safeguards to protect your information and retain it only as long as necessary or as required by law and professional obligations.
Contact – Privacy Officer
Canadian Spine Institute
4920 De Maisonneuve W., Suite 10, Westmount, QC H3Z 1N1